Advice Academy
The Advice Academy provides specialist training for advice professionals (Advice Quality Standard) and generalist training for charities and other community partners interested in advice.
Delivered by a collective of local Citizens Advice offices, we use our experience and comprehensive understanding of the advice sector to deliver engaging and relevant courses – empowering organisations to support people in their communities.
From short insight sessions to all day workshops, introductory to experienced, our courses are designed to meet your organisation’s learning and development needs.
Training levels
Our courses are pitched at different levels to ensure attendees get the most out of their training. If you’re not sure what level is right to you, get in touch and we
can discuss your needs.
Training delivery
Our courses are interactive and delivered online.
We can also deliver our courses in-person for your organisation. If you prefer this, get in touch to discuss further.
Introductory
This level is for you if you’re new to the topic or have no experience of the course subject.
Insight session
A one or two hour course, providing an introduction to the topic.
Standard
If you have some knowledge of the topic and want to update or refresh your learning then this is the level for you.
Half-day
Three hour training courses, with a comfort break mid session.
Experienced
This level is for people experienced in the topic who want to gain more in-depth skills or knowledge.
Full-day
Six hours of training, with a 30 minute lunch break (online delivered over two days to avoid lengthy screen time).
